installing installer plugin

[briancw]

hi, i'm new. my name is brian. i've been trying to install the installer plugin and having a hard time. i open the ftp software and enter my cpanel address, username, and password. when i run the program i keep getting a message saying "unable to resolve host name". my hosting company has made suggestions including using my cpanel ip address. didn't work. they suggested setting up the subdomain atp.mydomain.com. didn't work. i know this should not be this difficult. does anyone know why i keep getting this "unable to resolve host name" message? i'm about to drop my host company (an hosting) but i don't know if it's their fault or not. can ANYBODY help me?

[WordpressConsultant]

Originally Posted by briancw

hi, i'm new. my name is brian. i've been trying to install the installer plugin and having a hard time. i open the ftp software and enter my cpanel address, username, and password. when i run the program i keep getting a message saying "unable to resolve host name". my hosting company has made suggestions including using my cpanel ip address. didn't work. they suggested setting up the subdomain atp.mydomain.com. didn't work. i know this should not be this difficult. does anyone know why i keep getting this "unable to resolve host name" message? i'm about to drop my host company (an hosting) but i don't know if it's their fault or not. can ANYBODY help me?

Sound like a useless host, everything you ask for help also can't solve your problem. May I know which host are you using now?

I highly recommended you use hostgator. They are good in support. You should consider switch to this host before go further. It will make your life so much easier.

[briancw]

hi. i was able to work out the problem in ftp accessing my cpanel. i'm still confused as to how to install the installer plugin. the wp adsense system book says to up load the plugin file to a directiory: www.mydomain.com/wp-content/plugins. i can't find this directory on the smartftp program. should this directory already exist or do i need to create it, and if so how? i would appreciate any help. thanks

[WordpressConsultant]

Originally Posted by briancw

hi. i was able to work out the problem in ftp accessing my cpanel. i'm still confused as to how to install the installer plugin. the wp adsense system book says to up load the plugin file to a directiory: www.mydomain.com/wp-content/plugins. i can't find this directory on the smartftp program. should this directory already exist or do i need to create it, and if so how? i would appreciate any help. thanks

Hi Brian,

Suggest you read this forum thread for solution:
How to Install "Installer" Correctly?

Also please go through the checklist, you will get a lots of answers to your possible problem:
FAQ Checklist